YOUR COMMUNITY PARTNER
Contact Us at: 1-800-780-4808
Please Forward all phishing e-mails dealing with The Citizens Bank to firstname.lastname@example.org
Online fraud occurs when someone illegitimately obtains your sensitive personal information (such as your name, Social Security number, account numbers, or online banking login and password) and conducts unauthorized transactions on your bank, loan, or credit card accounts. Often called “phishing” or “spoofing,” the most current methods of online fraud are fake emails, websites and pop-up windows.
Always remember that The Citizens Bank will never send email containing attachments, or require you to send personal information to us via email or pop-up windows. Treat any unsolicited request for The Citizens Bank account information you receive through emails, websites, or pop-up windows should be considered fraudulent and reported to us immediately.
What is phishing?
Phishing is a form of online fraud in which attackers send an illegitimate email, claiming to be important or posing as a legitimate business.
Phishing emails will often:
How is my email obtained?
Email addresses can be obtained from publicly available sources or through randomly generated lists. So if you receive a fake email that appears to be from The Citizens Bank, this does not mean that your email address, name, or any other information was obtained from us.
What’s a pop-up window?
Pop-up windows are the small windows or ads that appear suddenly above or beneath the web browser window you are currently viewing. Fraudulent pop-up windows are one way that fraudsters may try to obtain your personal information. Someone may use a pop-up window to pose as a legitimate company—like a popular shopping site, your bank or your internet service provider—to obtain sensitive personal data and use the information to access your accounts.
I’ve heard of Trojan horses – what are they?
Some fake emails may also contain a virus known as a “Trojan horse” which can record your keystrokes or send your personal information to a fraudster. The virus may live in an attachment or be accessed via a link in the email. Your computer may also be infected by a fraudulent website accessed during normal web browsing.
Don’t forget that we do not request personal information via email or send email attachments. Never respond to emails, open attachments, or click on links from suspicious or unknown senders.
If you’re not sure whether an The Citizens Bank email is legitimate, report it to us immediately, but don’t reply to the email.
How about counterfeit websites?
Online thieves often direct you to fraudulent web sites via email and pop-up windows. These websites may try to collect your personal information or infect your computer with a Trojan horse or virus. In many cases, there is no easy way to determine that you are on a phony web site because the URL will contain the name of the institution it is spoofing. However, if you type, or cut and paste, the URL into a new web browser window and it does not take you to a legitimate web site, or you get an error message, it was probably just a cover for a fake Web site.
Another way to detect a phony web site is to consider how you arrived there. Generally, these sites are accessed by a link in a fake email ("phish") requesting your account information. Remember, The Citizens Bank will not request personal information from you via email. Any unsolicited request should be considered fraudulent and reported immediately.
How do I report fake e-mails, websites or pop-up windows?
If you receive a deceptive e-mail, such as a message phishing for your information forward it to the entity wrongfully being impersonated. For The Citizens "Bank-related" phishing email, forward it (as an attachment) to email@example.com and contact us immediately at 1-800-780-4808.